Section outline

  •  Welcome

    Here's everything you need to know to get started with Instant Card.

    Are you looking for live training?

    Register for an Instant Card Program Administrator live training webinar using this link U.S. Bank Instant Card Training schedule and registration.

    Customer service – Who to call and what for?

      1. General customer service line - 1800-344-5696

                                                                  i.      Card users can use this line to get assistance on card transactions, fraud inquiries or help with adding their card to the mobile wallet in the event of a yellow path (see attachment)

      1. Account coordinator line 844-539-1866 Option 3 (CPS Client Services) or the Message us option available int Access Online

                                                                  i.      Use this line for any questions about functionality, errors, reporting, etc. Card users should not call this line, this intended for program administrators.

      1. Relationship Manager – If at any time there is an emergency or you feel you need escalated assistance, you can always contact your Relationship Manager for assistance.