Transcript
Audio description: A smiling man looks at a laptop computer.
I am going to show you how to find out why a transaction was declined.
Audio description: The Access Online program administrator dashboard displays.
To navigate from the program administrator dashboard, select Accounts.
Audio description: The Accounts menu displays with Account information as the second option.
And then select Account information.
Audio description: She clicks Account Information and the Account Information screen displays.
Under the Account Profile section, I click Cardholder Account Profile.
Audio description: The Cardholder Account Profile, Search & Select an Account screen appears.
I need to search for the cardholder's account, so I enter a % sign in the Last Name field for a wildcard search and click Search. A table appears at the bottom of the screen with the search results. I will scroll down to the bottom of the page and select the cardholder account from the list of search results.
Audio description: The Cardholder Account Summary screen appears.
The Cardholder Account Summary screen appears, where you can choose View the Account Profile or Account Authorizations. I click Account Authorizations.
Audio description: The Account Authorization screen appears.
The Account Authorization screen displays a table with the authorization date and time
and whether it was accepted or declined. I click the authorization time link for the declined transaction.
Audio description: The Account Authorization details appear for the transaction with the Decline tab open.
The Account Authorization screen displays a description of the transaction at the top.
Tabs display more information about this authorization request.
The Decline tab displays the reason for the decline.
The tab displays text in rows. The first row says that the request was declined due to 0805 exceeded account single transaction limit.
The reason for this decline is due to the code of 0805, which means the transaction
amount exceeded the account single transaction limit.
If appropriate, the cardholder's Program Administrator can temporarily or permanently increase the single purchase limit,
and the cardholder can try the transaction again.
And that's how you find out why a transaction was declined.
Thank you for watching this Access Online video.
